What Bellevue Homeowners Say About Emberly Chimney Cleaners Bellevue
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs left a paper trail: written price, written scope, photo record, and a 365-Day Done Right Promise stamped on the invoice. Reviews matter to us because they’re the only marketing we can’t write ourselves. When a Bellevue homeowner takes time to say what happened, we pay attention. Usually they’re describing the same things we try to get right on every call: showing up on time, explaining what the camera found, and never adding a charge nobody agreed to in writing.
Recent Reviews
“We bought a place in Crossroads last fall and the inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and found the liner had three vertical cracks you couldn’t see from the firebox. They showed me the footage, wrote up a price for a stainless DuraFlex liner, and had it installed the same week. No pressure, no surprises, and I have the photos if I ever sell.”
Daniel A., Crossroads, Bellevue
“I’d been putting off a sweep because the last company in Bellevue quoted me over the phone, then tried to upsell a $4,000 rebuild once they were inside my house. Emberly sent a written price by email first - $289 for the sweep and Level 2 inspection. The tech found Class III creosote glazing in the smoke chamber, explained what that meant in plain terms, and the repair price was separate and also in writing. I knew exactly what I was paying before anyone touched a tool.”
Vivian L., Newport Hills, Bellevue
“Our fireplace in Bridle Trails was smoking back into the living room every time we lit it. Corrine’s team checked the flue, the damper, and the chimney cap - turned out the crown was cracked and water had degraded the liner. They documented everything with photos, gave me a written scope for the crown repair and liner replacement, and finished in two days. Haven Standard Clause 4 meant I got the photo record included, not as some add-on fee.”
Paige V., Bridle Trails, Bellevue
“I manage a rental in Downtown Bellevue and the tenant complained about a smell. Emberly came out, camera-inspected the flue, and found a dead bird lodged above the smoke shelf plus a deteriorating clay liner. They removed the obstruction, cleaned the flue, and gave me a written price for the liner repair with photos showing why it couldn’t wait. I emailed those photos to my insurance company the same day. That’s the kind of documentation I need as a landlord.”
Kelly H., Downtown Bellevue
“Called at 10 PM on a Sunday because we smelled something acrid from the chimney. A live person answered - no voicemail, no callback tomorrow. They scheduled us for Tuesday in Factoria, showed up exactly when they said, and the tech walked me through the camera feed in real time. Class II creosote buildup, nothing catastrophic, but they didn’t downplay it either. Written price was $265. I watched them sweep the flue and they left the hearth cleaner than they found it.”
Daniel A., Factoria, Bellevue
“The previous owner of our Somerset home had ‘just had it swept’ according to the disclosure. Corrine’s crew found the flue packed with powdery creosote and a partially collapsed clay liner that the seller’s cheap sweep had apparently missed or ignored. Emberly wrote me a price for the full liner replacement, showed me the competitor’s photo record - which was just one blurry shot of the firebox - and explained why their NFPA 211 Level 2 inspection actually met the standard. I paid more than I expected, but I knew why, and I have the documentation to prove the work was necessary.”
Vivian L., Somerset, Bellevue
Why Customers Trust Us
Every review above mentions the same practices because we don’t vary them. Haven Standard Clause 1 requires a written price, written scope, and written warranty before work starts - not after the technician is already in your living room. Clause 4 requires a documented photo record on every visit, archived since 2009, included as standard. Our 365-Day Done Right Promise means if it’s not done right, we make it right. No exceptions, no expiration games.
We source materials through Haven’s buying network - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, Copperfield - specifically to keep customer prices honest, not to pad margins with proprietary brands you’ve never heard of. Our technicians are background-checked, uniformed, and assigned by name. You get a text when they’re on the way. And when you call (425) 696-0387, a live person answers, 24 hours a day, 7 days a week. No web form, no callback queue, no “leave a message and we’ll get back to you.”
Bellevue’s wet winters and freeze-thaw cycles are hard on masonry. If you’re unsure whether your chimney needs attention, we’ll give you a Free Second Opinion on any written estimate from a competitor. Bring us their quote. We’ll tell you what’s accurate, what’s inflated, and what the camera actually shows.
Call (425) 696-0387 to schedule your sweep and inspection. Estimates are free, the price is written, and the photo record is included.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Bellevue, serving Bellevue since 2009.